Contact IQOS TEREA Dubai
[email protected] — we reply within a few hours.
Delivery Hub
Al Barsha 1, Dubai, UAE — dispatch centre, pickup by appointment only.
Where we are
IQOS TEREA Dubai operates from Al Barsha 1, Dubai, UAE. Every order is dispatched from this hub — sticks, devices and spares all leave from the same address, which is how the 60–120 minute Dubai promise is kept.
Talk to a person
Email [email protected] and you get a human reply. The support desk is staffed daily from 9:00 AM to 1:00 AM, and most order questions are answered within minutes. Wholesale and bulk enquiries are handled by the same desk — include quantities and the delivery Emirate in your first message.
Before you write
Several answers are already on the site: delivery windows and the emirate-by-emirate cut-offs are on the delivery page; device faults are covered in the troubleshooting guides; the FAQ answers the questions we hear most; and the price list shows live stock and today’s AED prices.
The non-negotiable
Sales are strictly 18+. ID is verified physically at every handover, in line with the age verification policy — no ID, no handover, including for cash on delivery.